Data Analyst – Call Quality – Aircall – Paris

Pourquoi on aime ?

La téléphonie d’entreprise connectée aux outils business est le cœur de métier de Aircall. La société promeut l’égalité et la diversité parmi les collaborateurs avec une ambiance de travail dynamique et des possibilités d’évolution (parole de salariée !). Avec plus de 5000 clients déjà 200 collaborateurs à Paris et New-York, Aircall est une société incontournable dans le paysage de la Tech et propose ici un poste passionnant de Data Analyst avec 2 ans d’expérience.

*Le Data Analyst est l’un des métiers né grâce au Big Data. Avec l’essor des réseaux sociaux, du e-commerce et de l’internet des objets, les entreprises de toutes les industries possèdent désormais d’immenses quantités de données. Ces données peuvent être liées à leurs clients, à leurs produits, à leurs propres performances ou encore au marché dans son ensemble et à la concurrence.

En analysant ces données brutes, il est possible de dégager des informations très utiles pour appuyer la prise de décision et prendre un avantage compétitif. Cependant, l’analyse de données nécessite une expertise et des compétences. C’est là qu’intervient ce métier.

Job description

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.

Having a systematic high level of call quality is vital for Aircall’s success. Quality issues are complex since they can arise from anywhere in the value chain: the headset of the caller/recipient, the computer of the caller/recipient, the network, the call carrier…

We are looking for someone to dig into our data to better understand and improve the call quality.

Your mission @ Aircall!

Lead research to advance the call quality understanding with experts’ supervision: explore data autonomously and highlight recurring patterns for the team to implement solutions

Develop models to synthetize call quality evaluation

Build data pipelines to collect data from our partners’ APIs

Implement new Looker reports to ensure call quality monitoring is available at the right granularity

Propose alerting to ensure reactivity when Aircall’s clients are experiencing call quality issues

Collaborate with the data team to ensure best practices adoption in the analyses, data architecture… to constantly improve the data stack and analysts’ productivity

Develop the data-driven culture at Aircall

A little about you

2+ years of analytical work experience in an analytical position (Consultant, Analyst…)
Strong SQL experience in querying large, complex datasets
Comfortable with Python for data analysis
Data-driven, proactive and creative approach to problem solving
Great interpersonal skills, enjoy working as a team-player and learning from others
Fluent in EnglishWe know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

Pour postuler RDV sur l’offre en cliquant ici

Vous souhaitez être accompagné(e) par Jobtimise pour décrocher ce job ?

Découvrez nos offres de coaching

Recent Posts
Offres d'emploi JobtimiseOffres d'emploi Jobtimise