Pourquoi on aime ?

Jellyfish est un des des leaders dans la construction des meilleurs stratégies digitales et parcours utilisateurs pour ses clients et partenaires. La société présente sur tous les continents recrute un Customer Success Manager à Paris pour sa filiale Seelk qui accompagne les marques dans l’atteinte de leurs objectifs marketing et commerciaux sur l’écosystème Amazon.

Le métier de CSM est aujourd’hui stratégique dans la Tech car il est l’interlocuteur clé du client pour l’aider à tirer le meilleur parti de la solution dont il dispose. Ses missions sont variées :

• Accompagner le client dans l’usage de la solution : le conseiller, le former, répondre au mieux à ses besoins et ses attentes
• Repérer les hauts-potentiels et de faire de l’upsell (ventes additionnelles)
• Fidéliser le client

Jellyfish est reconnue par ses salariés pour permettre de belles opportunités d’évolution professionnelle et pour un cadre de travail dynamique et bienveillant. Les possibilités d’apprentissage y sont également forte pour les personnes ayant une apétance pour la tech.

Seelk

Seelk, now part of Jellyfish, is one of the global leaders in retail-media software for Amazon. We empower brands with industry expertise and cutting-edge technology to help them achieve sustainable business success on the Amazon ecosystem globally. Based on a unique tech platform that analyses all business drivers on Amazon, we support brands from kickstarting their businesses to activating Retail Media strategies on the various marketplaces worldwide.

Your Mission

Increase sustainable proven value out of Seelk Studio for both Customers and the Company.

As Customer Success Manager – Product/Platform, your job will be with the Product Team to drive product global engagement and increase sustainable proven value for both Customers and the Company.

You’ll produce onboarding and product adoption efforts over the long term, and focus on measurable and achievable goals. You’ll also be responsible for building and maintaining documentation and support systems to address customer questions and issues.

Objectives :

• Understand the product roadmap and vision, master all main product features, and become a product specialist!
• Align with Client managers to work directly with a portfolio of 30 existing brands.
• Train on technical aspects (Setup/Troubleshoot) to support new and existing users.
• Identify priority customer channels to develop to communicate proactively.

Responsibilities :

• • You’ll be measured on Adoption/Retention/Satisfaction and Growth.
  • Accountable for all the operational life cycle of a brand on Seelk Studio: Setup / Training / Adoption / Engagement / Support
  • Directly aligned with the account team on all the business milestones : Contract Signature / Upsell / Renewal
  • Ensure cross-team communication between client, product and engineering team.
  • Prepare and deliver reporting on product analytics, and business metrics.

Requirements:

• • 2+ years experience in customer success, product adoption or similar.
  • Business background with passion for tech OR
  • Technical background with passion for serving customers
  • Excellent organization and analytical skills
  • Experience identifying goals, metrics and analytics to measure product value
  • Fluent in English and a second language is a plus.

Benefits:

• An ultra stimulating work environment in contact with high-level customers
• Possibilities of multiple evolutions, on different positions and internationally
• Competitive salary, based on experience 💸 (Fix Salary, Bonus and Anniversary Increase)
• A complete range of training courses and projects to enable you to be a driving force in your professional development and to perfect your expertise all along your journey within Jellyfish
• 50% contribution on your public transport fees
• Swile Card (ex LunchR)
• Alan for your Health Insurance
• Gym and massage Room in the building
• And much more … 😉

Pour postuler, RDV sur l’offre Linkedin

Vous souhaitez être accompagné(e) par Jobtimise pour décrocher ce job ?

Découvrez nos offres de coaching